Behavioural psychology for lawyers – CX and competitive differentiation

CPD units: 1

Knowledge area: Professional skills

In this module Karen Lee, principle and founder of Legal Know How, offers her insights into behavioura

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Last updated Tue, 14-Sep-2021
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Course overview

CPD units: 1

Knowledge area: Professional skills

In this module Karen Lee, principle and founder of Legal Know How, offers her insights into behavioural psychology for lawyers, with a focus on both client experience and competitive differentiation for a legal practice. Karen also provides her top tips on how to drive value to improve CX. 

Facilitator: Karen Lee, Principle, Legal Know How

Recorded: 2 December 2020

What will i learn?

Requirements
Curriculum for this course
2 Lessons 1 hr
Behavioural psychology for lawyers – CX and competitive differentiation
1 Lessons 01:00:00 Hours
  • Behavioural psychology for lawyers – CX and competitive differentiation
    Preview 01:00:00
Module 1
1 Lessons
  • Behavioural psychology for lawyers – CX and competitive differentiation
    Preview .
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About instructor
Includes:
  • 1 hr On demand videos
  • 2 Lessons
  • Access on mobile and tv
  • Full lifetime access