Dealing with Intoxicated Guests

Course Overview

Working within the hospitality industry, you are likely to encounter intoxicated guests throughout your career. As a hospitality worker, you must be prepared to handle the situation in a calm, professional manner.

Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to identify key signs of intoxication and react appropriately, while ensuring the safety of yourself and your team.

Target Audience

Anyone in the hospitality industry who serves customers.