Emotional Intelligence

Course Overview

The workplace is bursting with emotional situations, and the people who most successfully navigate through it are the ones who’ve unlocked the power of emotional intelligence (EI). This course is your key. It reveals the secrets of EI—the ability to stay calm and in control of every situation—and explains how to use this skill to take your career to the next level. In this exciting 90-minute program, you’ll learn

• The 3 attributes of emotional intelligence everyone must understand
• How your core personality style affects your emotional intelligence and how other styles will affect you
• How to prepare for people who hit your hot buttons to get you off your game
• 10 steps for getting someone to change their negative behaviors

It doesn’t matter if you’re already in management or just want to increase your individual abilities: This program will teach you the critical principles and advantages of strong emotional intelligence. With an emphasis on the role of EI in handling the pressure of leadership, this training will allow you to engage and influence others and connect with everyone in a more positive way.

Program Guide

Module 1:Using emotional intelligence to your advantage

Module 2:Emotions as valuable assets

Module 3:Personality styles and their effects on EI

Module 4:Social awareness: Embracing different perspectives

Module 5:Preparing for—and responding to—emotional situations