People are both the most important and the least predictable component in any change programme. Resistance to change is a natural human reaction, so dealing with resistance will be among the most s
People are both the most important and the least predictable component in any change programme. Resistance to change is a natural human reaction, so dealing with resistance will be among the most significant challenges. In this course, we learn to identify the specific reasons for resistance in order to garner acceptance and support.
