Phone Skills - Your Phone Manner

The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.

Target Audience 

Aimed at

English
Created by
Last updated Thu, 16-Sep-2021
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Course overview

The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.

Target Audience 

Aimed at anyone involved in using the telephone.

Business Outcomes  

Improved skills almost always lead to increased output.  Up skill your workers with this short yet effective training video.

What will i learn?

  • Strategies that can be applied for improved listening skills
  • Staying focused
  • Asking Questions
  • Paraphrasing
  • Not interrupting
  • Using body language
  • Taking notes
Requirements
Curriculum for this course
1 Lessons 4 mins
Phone Skills - Your Phone Manner
1 Lessons 00:04:00 Hours
  • Phone Skills - Your Phone Manner
    Preview 00:04:00
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Includes:
  • 4 mins On demand videos
  • 1 Lessons
  • Access on mobile and tv
  • Full lifetime access