Using Email Effectively to Communicate

Technology enables us to communicate in many ways including email, text and video
In the workplace, it is often easy to send an email without taking the time to determine if this is the best way to communicate the information you are sending. For example, if it is a potentially sensitive message could it be better explained in person
Email and text messaging are common forms of communication in most workplaces. It's convenient and quick.

Target Audience

Anyone who uses email to communicate

Learning Objectives

The short video includes tips for ensuring your emails are communicating effectively include:

• Keeping emails brief and to the point
• Being professional in your language, tone and email structure
• Avoiding the use of exclamation marks and bold font
• Thinking about the language being used and the ability of the receiver to understand
• Checking the spelling.

Business Outcome

Improved awareness and understanding of the using email effectively to communicate.