Taking Messages Over The Phone

Sometimes the right person to take the call just isn’t around, but it's vital that important messages aren't missed. This course contains some best practices to ensure you can take and pass on me

English
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Last updated Fri, 29-Jan-2021
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Course overview

Sometimes the right person to take the call just isn’t around, but it's vital that important messages aren't missed. This course contains some best practices to ensure you can take and pass on messages without missing any vital information.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

What will i learn?

  • The key steps and crucial pieces of information required to take and deliver a detailed message
  • Communication etiquette to remain professional when taking and delivering messages
Requirements
Curriculum for this course
7 Lessons 4 mins
Taking Messages Over The Phone
1 Lessons 00:04:00 Hours
  • Taking Messages Over The Phone
    Preview 00:04:00
Taking Messages Over The Phone
6 Lessons
  • Video - Watch me first!
    Preview .
  • Learning & Action Log – Make notes during the session
    Preview .
  • Action Planning – 3 exercises to help embed the learning
    Preview .
  • Cheat Sheet – A 1 page infographic as a reminder
    Preview .
  • Transcript – Read the session!
    Preview .
  • Coaching Blueprint – Ready-made coaching questions
    Preview .
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About instructor
Includes:
  • 4 mins On demand videos
  • 7 Lessons
  • Access on mobile and tv
  • Full lifetime access