Handling Customer Complaints - Investigating On The Phone Being able to investigate complaints or concerns effectively is crucial to handl ... 4 mins 7 lectures Suitable for everyone
Managing Bad Press – Interactive Maria Deveson-Crabbe explains the important lessons she learned regarding the ma ... 35 mins 1 lectures Suitable for everyone
Preparing To Negotiate To get the best possible outcome from negotiations, it's essential to prepare be ... 5 mins 7 lectures Suitable for everyone
3 Ways On Gaining More Info Without Asking A Single Question Learn how to get your prospect to open up and get the information you need witho ... 2 mins 7 lectures Suitable for everyone
Skills for Lobbying Government - Insights and Strategies Series Lawyer Angela Perry explains how to present your case effectively to lobby for c ... 13 mins 3 lectures
Public Relations Tools and Activities This e-learning resource teaches people working in communications about the tool ... 35 mins 1 lectures
Taking Messages Over The Phone Sometimes the right person to take the call just isn’t around, but it's vital ... 4 mins 7 lectures Suitable for everyone
How to Maintain Customer Loyalty Course OverviewThe objective of this online training course is to help customer ... 17 mins 1 lectures
Lobbying and Influence - Insights and Strategies Series Understand how to effectively lobby for change, overcome obstacles and prepare t ... 13 mins 3 lectures
Creating and Using Your Networks Networks both formal and informal can be important, some would say critical as a ... 2 hrs 24 lectures
Turning Satisfied Customers into Repeat Customers Course OverviewThe objective of this online employment training course is to emp ... 20 mins 1 lectures
Public Relations Trends It's never too early to be planning and preparing your team for your PR strategy ... 4 mins 1 lectures
