1 Minute Avoiding Escalations Course OverviewThis video covers some of the key points around avoiding having t ... 1 mins 2 lectures
Phone Skills - Your Phone Manner The ability to listen is one of the most important skills in communication. This ... 4 mins 1 lectures
1 Minute Telephone Hold Techniques Course OverviewIn this video, learn the components of the professional telephone ... 1 mins 2 lectures Suitable for everyone
An Attitude For Service: Seven Keys To A Positive Mental Attitude - Telephone Doctor Customer Service Training Ever wonder what makes some people seem so positive and others seem so negative? ... 39 mins 1 lectures Suitable for everyone
First Impressions: Telephone Skills Your appearance and first impression are critical in any customer-facing situati ... 9 mins 1 lectures
Planning for Winning Conference Calls Course OverviewCommunicate effectively using the phone with clients, customers, ... 4 mins 1 lectures
Telephone Manner Module This module explores using the telephone in the workplace and how to answer and ... 15 mins 1 lectures Suitable for everyone
Proactive Customer Service - Telephone Doctor Customer Service Training Service providers are often encouraged to provide proactive customer service, bu ... 34 mins 1 lectures Suitable for everyone
Winning Communication Skills for Telephone, Conference Calls Communicate effectively using the phone with clients, customers, colleagues and ... 1 hr 30 mins 28 lectures
Effective Listening Skills You may be hearing what’s being said but are you really listening? In this cou ... 4 mins 7 lectures Suitable for everyone
Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls Course OverviewCommunicate effectively using the phone with clients, customers, ... 2 mins 1 lectures
Phone Skills - Telephone Sales With face to face sales, body language can often be a major indicator in the cus ... 4 mins 1 lectures
