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Course overview
This course covers the following:
- Triggers for verbal or physical aggression
- Alcohol intoxication
- Risk management approach to remove or reduce workplace aggression.
Business Objectives
Aggressive incidents in the workplace can cause physical and psychological injury. This learning activity provides information about the triggers for aggressive actions and reactions. Having the skills and knowledge to recognise and respond to incidents of aggression helps can remove or reduce the risk to workers and those they provide care and services to. Workplace Aggression aligns to Standard 7 of the Aged Care Quality Standards.
Audience
This learning activity is for Aged Care workers
What will i learn?
- Define and list the reasons why people behave in a verbally or physically aggressive manner
- Explain people’s right to work and live in an aggression free environment
- Discuss triggers for aggressive reactions and actions
- Describe the connection between aggressive reaction, actions and alcohol intoxication
- Demonstrate a risk management approach to aggression including reporting incidents
- Consider how to respond to different types of aggression related incidents including emergency responses
- State strategies to remove or reduce aggression
Requirements
Curriculum for this course
1 Lessons
30 mins
Workplace Aggression - Aged Care Quality Standard 7
1 Lessons
00:30:00 Hours
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Workplace Aggression - Aged Care Quality Standard 7
Preview 00:30:00
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15 mins
Updated Thu, 17-Aug-2023
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