The key to gaining detailed information is effective questioning – it is essential to provide an excellent level of service that your customers deserve.
The Skillshub "How To Develop Your Questioning & Listening Skills" course looks at three elements you can incorporate to provide a high level of customer service.
Once the course is complete, you will be able to integrate paying attention, listening and responding appropriately to your customer interactions.
The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.
What will i learn?
- Illustrate great customer service skills
- Develop your questioning and listening skills
- Change how you interact with customers to provide a higher level of customer service
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How To Develop Your Questioning & Listening Skills - Rapid Recall
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