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Course overview
As a manager, it is inevitable that you will need to resolve conflict. Be better prepared by understanding the 5 options for conflict resolution that can assist you in the process.
This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.
What will i learn?
- The 5 methods of dealing with conflict under the Thomas-Kilmann Conflict model
- The pros and cons of each method and when to use them
Requirements
Curriculum for this course
7 Lessons
5 mins
The 5 Options Of Conflict Resolution
1 Lessons
00:05:00 Hours
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The 5 Options Of Conflict Resolution
Preview 00:05:00
The 5 Options Of Conflict Resolution
6 Lessons
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Micro Video Session – Watch me first!
Preview .
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Learning & Action Log – Make notes during the session
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Action Planning – 3 exercises to help embed the learning
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Cheat Sheet – A 1 page infographic as a reminder
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Transcript – Read the session!
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Coaching Blueprint – Ready-made coaching questions
Preview .
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